MeltyBox is a Subscription box containing 9 Exclusive Scented Soy Wax Melties, which will allow you to experiment with different fragrances. One Melty weights 40 grams and can release the fragrance up to 20 hours. To make this an exciting and unique experience, in one of the 9 Melties included with the box you will find a JEWEL worth up to £2,000.
To discover Melty’s unique fragrance you can place it in an oil/wax burner together with a tea-light or in an electrical burner. One melty can last up to 20 hours.
A monthly subscription costs £20 (including P&P). This is a rolling subscription which you can cancel anytime however you will need to do so prior to the following payment.Customers cancelling post deadline will receive the following months box as their last box. A 3 month subscription consists of a one-off payment of £58.50 (including P&P), which is £19.50 per box. A 6 month subscription consists of a one-off payment of £114 (including P&P), which is £19 per box.
When will I receive my MeltyBox?
Your MeltyBox will be dispatched in the last week of the current month. In order to receive your first MeltyBox you need to place your order before the 25th.
Can I return my MeltyBox?
Sadly we do not accept any returns.
Please don’t hesitate to contact us if you’re not happy with your Melties as we’ll appreciate your feedback. Maybe a friend of yours will enjoy the MeltyBox instead.
What happens if i don't have enough money to pay on the day you charge my account?
We will contact you via email letting you know that we couldn’t process the payment and advising you to update your details. MeltyBox will attempt to charge your account at a later date and if we are unsuccessful, after few attempts, unfortunately you will not be able to receive your box for that month.
Can I cancel my MeltyBox Subscription?
Yes, you can cancel anytime before the following payment is taken. Please note: Your account will reflect a Pending Cancellation status through the end of your subscription period. On the date currently shown as your next renewal date, the subscription will reflect the fully canceled status. You will be sent any remaining MeltyBoxes as per your most recent renewal but will not be charged again moving forward. You will receive a confirmation of the cancellation via email shortly after completing the cancellation process.
Can I have a refund?
We are unable to offer any refunds, however you can cancel your subscription anytime before the renewal date.
What’s my renewal date?
Your renewal date is the actual sing-up date. For example if you have subscribed on 3rd of February, your renewal day will be the 3rd of March.
What to do about a missing or damaged product?
Should a product in your MeltyBox be missing or damaged, please contact us via email or our contact form for us to be able to send out a replacement. Please include a photo of the damaged item; it will help us to promptly process your query.